Buying a channel by entering a pin

What have you bought?

Hi there chris791 

Thank you so much for your post and welcome back to the community forum, were very happy to have you here. 

I am so sorry that you have faced this issue with your service! Can I just check do you have our new stream box?

Some channels (particularly Sky channels) require a PIN as they're allowed to broadcast programmes rated 12/15/18 before 9pm but it must be PIN protected. There is no charge for this, it's simply to prevent kids from watching.