Forum Discussion

villa5's avatar
villa5
Tuning in
4 days ago

Broadband order, contract summary but no payment

Ordered no contract broadband, received a contract summary sheet, payment of £80 was showing as pending on bank account but has now disappeared. Not sure if contract has gone through or an engineer will actually show up now. Extremely difficult to contact virgin as webchat not useful and website takes you round in circles. Any ideas what will happen?

2 Replies

  • newapollo's avatar
    newapollo
    Very Insightful Person
    4 days ago

    You could try calling the pre-installs team on 0800 052 1734 and ask them what's happening.

    They are open  8:00am to 9:00pm  Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday

    (It can take a couple of days for a member of the forum team to pick up your post)

  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    4 days ago

    Hi villa5 

    Thanks for posting and welcome back to the community. If a payment was showing as pending but say for example the order has failed, it would then be sent back to your bank.

    I'll send you a PM though to check on the order.