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Stephen93's avatar
Stephen93
Superfast
4 days ago

Broadband contract ended - monthly cost up

It ended on 18/4/25 just broadband, I'm on Gig1 full fibre,  Mega TV , Bigger Combo bundle & TV box Steam box, the monthly cost has gone up from £48.37 to £76.37 

The Bigger Combo bundle is normally £127.37 but it says on my bill, Promotions & discounts Cr£51 

Hence that's where the £76 comes from, I want to reduce this, what's the best way to approach this, I know their customer services is not the best but got to start somewhere 

Thanks 

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  • David_Bn's avatar
    David_Bn
    Icon for Forum Team rankForum Team
    3 days ago

    Thanks for reaching out to us Stephen93, and we're sorry to hear of the ending of the contract, and prompting an ending of the discount issued to you.

    As we don't cover renewals here on our Community Forums, please call our team on 0345 454 1111 or 150 from a Virgin Media landline phone and our team will be best placed to accommodate.

    Your best bet is to call close to our daily opening time of 8am to avoid call queues that tend to build up during the course of the day.

    Thanks,

    David_Bn