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roodles's avatar
roodles
Dialled in
7 months ago

Bridging payment - Moving home (which with virgin media feels like a punishment)

The moving home process is an absolute joke. By far the most complicated one to move with. The cheek of the £20 charge for them to press a button and stay with them, trying to up sell you at every turn.

One thing I gave up trying to understand is the "bridging payment".

So I understand payments are in advance.

My next bill is roughly double what it is in a normal month. Where has this extra amount come from. I cannot understand how this isn't a double charge.

Anyone able to explain this to me like I am 5 years old please as I gave up with the overseas chat.

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  • roodles's avatar
    roodles
    Dialled in
    7 months ago

    Just to make it clearer what I am asking. If I hadn't moved, it would have been £56 a month between now and April 25.

    I am moving, so this next bill is £112 (2x £56)

    I assume the month after will return to normal £56 - is this correct? If so, why am I paying for the month of November twice?

    • Vikki_M's avatar
      Vikki_M
      Icon for Forum Team rankForum Team
      7 months ago

      Hi roodles,

      Thanks for your post.

      I'm sorry to hear you're unhappy with the moving process.

      Although you're an existing customer, when moving home a new account has to be set up at the new address, so you'll have a double bill initially as we charge in advance.

      You'll also likely have a credit/refund on the former account due to this which is automatically transferred to the first bill on the new account.

      I'll send you a private message so I can explain your billing in more detail.

      Please look out for the envelope in the top right of the page and pop back to me when you can. 

    • Vikki_M's avatar
      Vikki_M
      Icon for Forum Team rankForum Team
      7 months ago

      Hi roodles,

      Thanks so much for joining me in a private message.
      I'm happy we were able to resolve your concerns together :).
      If you have any questions in the future or need any support, please pop back to our community forums and we'd be happy to help.    
      Take care.