Forum Discussion

sj2025's avatar
sj2025
Settling in
29 days ago

BPO

I was a longstanding customer since the days of Telewest. More than happy with the service I received over that period. Circumstances change and I hadn't used my virgin broadband only account since 2024, and cancelled it around the beginning of 2025.

Nobody came to collect the hub, and now I've just received a BPO collections letter telling me to pay my bill or expect my services to be disconnected???

--- Very strange ---

Never had a bad word to say about you guys 'til today... Can I get some help with this please? I don't wish to have to speak with your foreign call centres again as I find it a struggle to understand them.

Cheers.

1 Reply

  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    28 days ago

    Hi sj2025 👋.

    Thanks for reaching out to us and welcome to the Community Forums, sorry to hear of the issues that you have faced with a letter regarding an outstanding debt. So that we can look into this for you we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
     

    Thanks.
     

    Sabrina