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rabidragon's avatar
rabidragon
Joining in
2 days ago

BPO Debt Letter

Hi,

Making this post on behalf of the affected. They received a package from Virgin Media containing a router that they did not order a couple of months ago. The postcode and name were correct - but they have never had an account with Virgin Media. They got in contact with support via the phone, were not required to provide an account number or anything, and were told they could return it to a store or dispose of it.

A month later they have received a debt collection letter from BPO. I cannot understand how they've accrued a debt for an account thet didn't make, for an item they didn't ask for. Phoning VM has not gotten anywhere and I'm thinking it easier to go to the ombudsman at this point.

complaint
Debt Collector
ombudsman

5 Replies

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  • rabidragon's avatar
    rabidragon
    Joining in
    2 days ago

    Making this post with the intent to try and get some help from the customer support here incase that was not clear from the body. 

    • Akua_A's avatar
      Akua_A
      Icon for Forum Team rankForum Team
      2 days ago

      Hi rabidragon, 

      Welcome to our forums and sorry to hear the affected had this experience with us. We want to do our best to look into this for a resolution. Just to confirm are the account holders able to get in contact with us directly here on forums or via social media. We want to look into this further.

      Thanks,

      • rabidragon's avatar
        rabidragon
        Joining in
        2 days ago

        No, they do not use social media or have an account here (nor are they willing to make one).

  • Akua_A's avatar
    Akua_A
    Icon for Forum Team rankForum Team
    16 hours ago

    No problem at all. Please do not hesitate to contact us if you need any further help 😊