Mattbrown2024
5 months agoJoining in
BPO collections are chasing my son for an account he never had
My son has been receiving letters from BPO regarding an account he has never had. I've raised a dispute and complaint with BPO and I've tried to contact Virgin Media but the main phone number doesn't allow you to speak to anyone and any option you choose leads to being cut off or a link being sent to your mobile. I've tried the What's App route and that is just as disappointing.
It seems no one can help as we can never pass the security questions because funnily enough it is not our account. BPO can't help yet continue to send letters and email and Virgin Customer service has got to be the most frustrating experience ever.
Is there anyway I can get this resolved?