Hi,
I received a letter from a debt collection company called BPO saying I owe money to Virgin media. I've never used virgin media products nor do I have an account. So I am very confused. I can't get in touch with anyone from Virgin Media. Please help.
I have received a letter from BPO saying I owe money. I have never had an account. I have tried to contact someone from virgin media but it keeps hanging up. Please help
Forum TeamHi CatGaunt,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear you've been receiving letters advising you owe money. This is something we can certainly check for you but in order to do that I'll need to confirm some information with you to pass security.
I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)
Many thanks,
Ask the debt collector to provide copies of the original unpaid bills.
Often they do not have these & are unable to evidence any kind of debt.
If the bills do have your name for a service not taken,
identity fraud is VM's problem for failing to verify the customer
or accepting fake documents.
It's been a while since I looked in detail at the debt recovery laws, but there used to be a good technique involving a stiff letter to the external collector to the legal effect of "debt is denied, refer to lender" or somesuch.
The debt collector is then legally "on notice", and they can fight it out with the lender who sold them the alleged debt.
It's been a few years, so you may wish to do some research!
Forum TeamHi blah blah
Thank you for your post, welcome to the forums.
I'm sorry to hear you seem to have received a collections letter despite never having services with us. I can certainly look into this.
I've sent you a private message so I can take a look into this.
