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hpennin213's avatar
hpennin213
Just joined
11 days ago

Bineg overcharged

I recently joined VM in May. A discount was meant to be applied to my contract but the full price is taken out each month in my direct debit. I first brought this to the attention of VM in june, and i was told i would be reimbursed and my bill shoes the correct charge. I have just had my bill for July - I have not been re-imbursed nor has my bill been changed to reflect the discount that was agreed when I signed up. 

Impossible to call customer service to discuss, and via Web chat I have just been lied to on the last 2 occasions when I have been told this has been sorted - luckily i screenshot the whole of this conversation. Has anyone contacted the communications ombudsmen regarding virgin media, and this kind of dishonesty? It seems quite a frequent issue to be overcharging their customers.

1 Reply

  • Molly_T's avatar
    Molly_T
    Icon for Forum Team rankForum Team
    11 days ago

    Hi hpennin213 👋 Welcome to the community forum! Thanks for posting. 

    Sorry to hear these concerns about your billing after recently joining our services! 

    We would need to take a closer look at your account to investigate what's happened, and offer further support so I will send you a PM to confirm a few details. Please keep an eye on your Inbox 📩 in the top right corner of the page. 

    We can then return to this public thread with another update when possible! Thanks for your patience in the meantime. 🌞