Billing mess after Direct Debit change
Hi,
I'm hoping someone from Virgin on here can confirm my thinking as I'm getting absolutely no where with customer services on the phone. I changed my direct debit date about 2 weeks ago to the 1st of the month. I understand doing this would cause one bill to be higher / lower but I think the way virgin is billing me is wrong.
I have been effectively billed twice for the same period 1st May - 18th May.
Bill 1 - £48.96 for 19th April - 18th May - Came out via Direct Debit today.
Bill 2 - £68.54 for 1st May - 31st May
Now I understand the credit for £29.38 is because I've paid for 1st May to 18th may on Bill 1. How ever there should not be any "Owed from last bill" on Bill 2 because this has been taken. So bill 2 should be £48.96 minus the £29.38 credit which should be £19.58.
Virgin customer services have advised my direct debit on the 1st May will be for £19.58 but surely as a customer I should be seeing a updated bill / invoice for the correct amount on my account?
Bill 1
Bill 2