JF1996
2 years agoTuning in
Billing issues
I keep getting overcharged most months and I have had to contact Virgin 5 months out of 6 to get my bill sorted. When I agreed my contract I agreed a reoccurring credit of £25 this got missed one month and the following months this has caused chaos. They then charge me £25 less and the month after it says I owe £25 from the previous month which I don’t. As previously said, this has been going on for 6 months and I have to take time out my day to contact them, I have now completely lost faith in virgin and have contacted the ombudsman. Are virgin in breach of contract as nowhere in the contract can I find that I need to contact them every month to make sure my bill is correct.