Forum Discussion

awall's avatar
awall
Tuning in
5 hours ago

Billing issue following DD details change

Complaint made to virgin re D/D  following last month on changing bank details only to be advised they could not accept ,hence needed set up on line, received recent e-mail that outstanding bill due to D/D  not in place? and charges....2 days later ADVISED they have accepted the D/D  bank has sent ( after being advised from advisor they could not accept)   Been trying to get through on phone for near 1 hour but not able to get through to advisor, further to this went on webchat, but when trying to advise of passwords etc , cut off by terribot 3 times ....given up , I feel I am kinda techy minded, so sorry for those stuck in similar dilemma, will not be renewing contact 

1 Reply

  • Carley_S's avatar
    Carley_S
    Icon for Forum Team rankForum Team
    60 minutes ago

    Hi awall 

    Welcome to the Community Forums. 

    Sorry to hear of our direct debit concerns. We aren't able to help with any direct debit changes via the Community Forums. 

    Do you know if your direct debit is now correct and you're just looking to resolve a billing concern? If your direct debit was not active at the time your bill was due, then this would have needed to have been paid manually. Does your online account show that your direct debit is now set up correctly?