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SMaster's avatar
SMaster
On our wavelength
2 years ago
Solved

Billing - 45% increase?!!! What the heck!

Good evening

 

i just got an email from VM for my bill. My usual payment of £80 has been adjust by indexation by…. Wait for it… 45%. My new bill is £116.37 plus phone bill. Disgraceful!!

Someone from VM please advise how I can correct t this mistake?

  • Thanks for reaching out to us SMaster, and sorry to hear that the bill has come as a surprise to you.

    I'd concur with the advice offered and would point you towards calling our team from 8am Monday to Sunday to see if a new deal can be struck at a price that's suitable for you

    Do feel free to let us know if any assistance is required.

    Thanks,

    David_Bn

  • Thanks for reaching out to us SMaster, and sorry to hear that the bill has come as a surprise to you.

    I'd concur with the advice offered and would point you towards calling our team from 8am Monday to Sunday to see if a new deal can be struck at a price that's suitable for you

    Do feel free to let us know if any assistance is required.

    Thanks,

    David_Bn

    • SMaster's avatar
      SMaster
      On our wavelength

      Thanks all for the above. Having explained twice to two people, VM agreed I was right and “say” they will credit me monthly so I pay no more through to sept. Time will tell. Had to scream blue murder which I don’t like doing.