Forum Discussion

ryanahmed1976's avatar
ryanahmed1976
Tuning in
29 days ago

Bill payment date

For the love of god why is it so difficult to change the bill payment date?  For a communications company your "communication skills" are crap

5 Replies

Sort By
  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    29 days ago

    Hey ryananhmed1967, thank you for reaching out and we are sorry to hear you are finding it hard to change your payment date.

    Is this the direct debit date?

    You should be able to change this as long as this is not your first bill, what errors are you getting?

    • ryanahmed1976's avatar
      ryanahmed1976
      Tuning in
      21 days ago

      It's not my first bill, but I've been with Virgin for several years.    As my message always seems to cause some confusion, let me elaborate for clarity. I am referring to the DAY THE PAYMENT IS DUE TO COME OUT OF MY BANK ACCOUNT.  I want to change the PAYMENT DATE to be on or around the 1st of each month.  

      Every time I tried to change this online, I got an error message.  In the end, I gave up and set up a Standing order.

      I've recently contacted you to renew my services but forgot to mention the payment date to the operator, so thought I could try and change it online.  Still unable to do it.

      • Daniel_Et's avatar
        Daniel_Et
        Icon for Forum Team rankForum Team
        21 days ago

        Hi ryanahmed1976, thank you for your response.

        Just to confirm, what is it that you're clicking on exactly before getting that error message? 

        Advice on how to change your Direct Debit details online can be found in this article here. Please refer to the dropdown arrow next to where it says "How to change Direct Debit payment date".

        Regards,
        Daniel