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Lakey91's avatar
Lakey91
Joining in
22 days ago

Bill over 3 times higher than agreed renewal!

My contract was due to end 31st May and I received multiple emails telling me to recontract now to secure a deal.

The offer seemed reasonable (same price as currently paying) so I accepted it / placed the order. The agreed monthly cost was £53.31

3 days later I received an email saying the changes have been applied to my account and the new monthly cost will be £163!!

I have spoken to customer services various times and they just want to offer me different deals, but none of them come close to what I accepted.

How is this possible, I just want Virgin Media to honour the deal they offered me. I am now being faced with a £163 bill in April, when my original contract should have run until end of May anyway.

Who can I speak to to get them to process the order as it was agreed? If this is not possible, I will be cancelling my services as the whole situation is, quite frankly, a joke!

[Mod Edit] Images removed due to personal/specific info

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  • Jessiee's avatar
    Jessiee
    Joining in
    22 days ago

    I am having the same issue with my renewal price being £39.65 but the app saying £64.15. It's even saying that the bill is paid but I know the direct debit is still due.

  • David_Bn's avatar
    David_Bn
    Icon for Forum Team rankForum Team
    22 days ago

    Thanks for reaching out to us Lakey91, and a very warm welcome to you!

    Sorry to hear of the issues experienced with the recent renewal of your package, with the billing being higher than expected.

    Check out the envelope in the top right hand corner for a private message from me.

    Thanks,

    David_Bn