Forum Discussion

Justice24's avatar
Justice24
Joining in
11 days ago

Bill issue

I have been having ongoing issues with my bill and being lied to by staff for several weeks - I need this resolved asap, I'm tired and frustrated its not fair how Virgin Media treat there customer 

  • Kath_P's avatar
    Kath_P
    Forum Team
    11 days ago

    Hi Justice24, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you've been having an issue with your bill, and getting support to resolve things. This is something we can certainly check for you but in order to do that I'll need to confirm some information with you to pass security. 

    I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)

    Many thanks,