Can someone please speak to me , my direct debit failed to come out last month there was money in my account so don’t know why it didn’t come out? It is now saying I need to pay £68 instead of my normal bill at £30.50 I am not paying £68 so can someone change this for me please
Forum TeamHello Gina99
Thanks for your first post and welcome to our community.
Sorry to hear about the failed direct debit last month.
Sadly, we are unable to help with billing queries here.
It should be an easy fix if you get in touch with our care team on the contact options below.
Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone.
WhatsApp: +44 7803 089 684
Gareth_L
