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Prso9's avatar
Prso9
Dialled in
22 days ago

Bill is wrong?

Hi,

My contract was up on 8th June 2025 and I phoned on 7th June and renewed it. My new contract is £94, however I am sure I was told my June bill would be £93.80 or thereabouts.   I have just signed into My Virgin Media and it states my June bill is £187.96, which is what it was going to be before I called and renewed it. Please can someone look into this and confirm that it is in fact £93 and can my bill be corrected online?  

Thanks 

Arlene.

1 Reply

  • Tom_W1's avatar
    Tom_W1
    Icon for Forum Team rankForum Team
    21 days ago

    Hi Prso9 thanks for posting although we're sorry to hear of the concerns you've raised here regarding your billing being incorrect.

    In order for me to assist, please let me send you a PM so we can assist further here.

    Expect the PM to arrive shortly and respond directly when you can!

    Many thanks