After hours of calls last month and making a complaint because my bill was incorrect. I finally got the issue resolved and the correct amount was taken on the due date.
2 days ago I received a text and apology and £5.00 credit as good will gesture for the errors made. But then receive my latest bill yesterday and the amount is wrong yet again.
It's absolutely ridiculous 🙄
Hi, Eldred.
Thanks for taking the time to create this post and for joining our help forums, a warm welcome on board! 🙂
We're sorry to see there's an issue with your bills and credits currently, to check this in detail and help out I can message you privately here soon.
Please, check the top right-hand side of our page to find a little white envelope.
Click on this and you'll see my message.
Incorrect bill has still not been sorted. Messages ignored. Complaint awaiting a response. People lying when ring. Direct debit due on 02nd . Its an absolute joke.
Ah yes the seasonally festive £5:00 goodwill gesture.
It very nearly, but not quite, covers the cost of some new socks.
