Forum Discussion

Carolgre's avatar
Carolgre
Joining in
5 months ago

Bill increases by double but can't speak to anyone. Who can help?

Is there a phone number I can ring for help as going round in circles with chat.

4 Replies

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    • newapollo's avatar
      newapollo
      Very Insightful Person
      5 months ago

      Have you signed into My Virgin Media to see if there are any online deals available?

      Generally better offers are forthcoming if you are out of contract, or within the last 30 days of your current contract and you call to place a cancellation request rather than to regrade or negotiate a new price.

      Do your homework first, be aware of what you want and the price you are prepared to pay, and price up similair speeds/packages with other suppliers.

      You should select options 1,1, 4 and 4 when dialing 150 from a VM landline, or 0345 454 1111 from any other phone, which should put you through to retentions (thinking of leaving) They have better offers than the front line agents.  Although you might speak to a first line agent to begin with tell them you are wanting to speak to cancellations and they should then pass you through to the actual retentions agent.

      You can also get in touch using one of the following contact methods:

      WhatsApp: 0780 3089 684

      Or you can contact VM on Social Media by either messaging 

      Facebook: https://www.facebook.com/virginmedia/

      Twitter: https://twitter.com/virginmedia

  • japitts's avatar
    japitts
    Very Insightful Person
    5 months ago

    I'm going to hazard a guess here, that your reference to a bill increasing by double is probably referring to your bundle coming to the end of your minimum-term and thus some time-limited discounts expiring?

    Refer to newapollo's post for advice. VM retentions are on 0345 4541111 or 150 from a VM landline

  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    5 months ago

    Hello Carolgre,

    Welcome back to the Community, and thanks for taking the time to post. I’m sorry to hear of the issues that you’re experiencing with your bill doubling. 

    We're not able to help with new packages/contracts from here on the forums. Have you tried following the advice from NewApollo to have your issues looked into?

    Kind Regards,

    Steven_L