Forum Discussion

malarkey's avatar
malarkey
Tuning in
8 months ago

Bereavement team - billing

Hmm, not so sure on that. I got the same 'we waive final bill' assurance from bereavement team, back in May, and yesterday yet another final bill reminder was sent to my dead father. The previous 2 bills I returned to sender with notes attached 'this man is dead, please liaise with your bereavement team', to no avail. 

This was after the account was closed, not transferred, and a nightmare experience of setting up a NEW account for my widowed mum (I'd read the horror stories on here about transferring, so went the new account route). 

Maybe the final bills will stop one day, but it definitely isn't after 3 months. 

 

 

[MOD EDIT: Post split to create own thread]

7 Replies

Sort By
  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    8 months ago

    Hey malarkey, thank you for reaching out and I am so sorry to hear about this.

    Just before we take to this a private message, just to confirm you are getting a bill 3 months on for the account who has sadly passed?

     

      • Akua_A's avatar
        Akua_A
        Icon for Forum Team rankForum Team
        7 months ago

        This is certainly not the level of service we look to provide. We have sent you a private message to best look into this. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this

  • malarkey's avatar
    malarkey
    Tuning in
    7 months ago

    Twice now Akua has come to the rescue and solved an insanely irritating issue. What a credit to the otherwise frustrating as hell company (though I must note the bereavement team were also great on the phone). 

    Thanks Akua, so very much appreciated 🙂 

    • Akua_A's avatar
      Akua_A
      Icon for Forum Team rankForum Team
      7 months ago

      Glad to have been able to help malarkey We apologise again for the poor journey had so far. Please do not hesitate to contact us if you need any further help. We will always do our best to help from here 🙂 Have a good rest of the week!