Bereavement care non existent, help please.
Hi, please could someone help. My wife passed away end of last year. I have tried with the help of my daughter to try and sort out the Virgin Media account. I made several unsuccesful calls to the Bereavement line at Virgin, waiting over half an hour for someone to pick up. My daughter then found a form and we completed and emailed the Bereavement form back to Virgin. We have made several calls to virgin since and I am still no further forward. We used to pay £92 a month out of a joint account. Since informing Virgin of my Wifes death, Virgin have cancelled the direct debit and new bills are coming through stating the package is £173 per month. I was promised by an advisor that the account was sorted out on the last phonecall, yet today I logged into my account and I am told that on the 1st February there is a bill for £114. I have not missed any payments, the direct debit is also still in my Wifes name!!! I was advised to pay an extra £23.95 last Monday to clear the account until March. I was also advised my monthly payment had been returned to £92 per month. I have now registered 2 complaints on my account. What we thought would be a simple name change has turned out to be a nightmare. Last week I told the advisor I was fed up and wanted the account cancelled and equipment collected. All I want is someone who can correct the account. I am not even asking for the deals a new customer would get. Roy