We’ve been served a section 21 eviction notice and have to leave at short notice. Seems like a reasonable reason to terminate our internet contract and yet we are being asked to pay £315, which is ridiculous as this is completely out of our control. Is there anything we can do?
Have been a customer for four years before this!
R
When did you receive this notice? It's illegal if you aren't given at least two months to leave.
My uderstanding is that VM has waived the EDF for some customers, presumably on getting evidence of a legal S21.
Forum TeamHi Rcsinclair,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear that your circumstances mean you're needing to cancel your Virgin Media contract.
This is something we can certainly help you with but in order to do that I'll need to confirm some information with you to pass security.
I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. 😊
Many thanks,
Hi Kath,
I'm in the same circumstances and have been a Virgin customer for many years but I've been served an S21 eviction and therefore will need to cancel my broadband. I won't be moving anywhere permanently for awhile when I leave my current property either. I am a teacher and cannot afford the early disconnection fee on top of all the additional moving costs I will now incur. Please can you help?
Amber
Hi Amberh 👋.
Thanks for reaching out to us and welcome to the Community Forums, sorry to hear of your current predicament. So that we can assist you we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
Thanks.
Sabrina
