Forum Discussion

Gembert1's avatar
Gembert1
Joining in
2 months ago

Awaiting a cheque

Hi, I’m a new member and joined virgin in April, my install was delayed until June and I was advised I ad compensation and would receive a cheque, I’ve been chasing since June for this and been advised it’s being escalated but still received nothing, forts it was 14 days then another 14 days then 30 to 45 days, still nothing so chased again and another 14 days, should I just give up expecting this cheque? Not a good impression for a new customer. Any advice or assistance would be welcome 

2 Replies

  • goslow's avatar
    goslow
    Alessandro Volta
    2 months ago

    The only reliable way you are likely to get your money is to submit a formal complaint to VM first of all. This is a required first step to then allow you to go to the ombudsman as below

    https://www.virginmedia.com/help/complaints

    https://www.commsombudsman.org/our-process

    There have been countless topics on here where VM has failed to pay the correct compensation. The odds for success with the ombudsman are in your favour

    Dragging VM to the Ombudsman: What are your odds of winning? | Virgin Media Community - 5677675

    A VM person should reply here within a few days and may offer to help in order to avoid all the hassle of the above (although if you have been waiting since June, don't mess around on here for too much longer)

  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    2 months ago

    Hi Gembert1 👋.

    Thanks for reaching out to us and welcome to the Community Forums, sorry to hear of the issues that you are facing regarding a cheque refund. So that we can assist you we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

     

    Thanks.

     

    Sabrina