Hope this automatic compensation is true and there's no strings attached. Had an outage for broadband in my postcode Wa11 8bl area for over a week now and the date of it being fixed has been pushed back another day. Here's hoping it's fixed and we're back online and compensated!
You must report faults to be compensated, not just view/phone and see that there is an outage.
Forum TeamHI Lorry6,
Thank you for reaching out to us in our community and welcome, we are sorry to hear you are effected by a fault and for any inconvenience caused, Whilst we do our best to keep any faults and downtime to an absolute minimum, unfortunately sometimes service issues do happen from time-to-time. We'll always aim to have you back up and running ASAP, but, in some instances, this can take longer than we'd like.
You can read about our auto compensation scheme here all faults must be registered, any total loss of service over 48 hours is covered for Landline and Broadband.
Regards
Paul.
