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Kriv's avatar
Kriv
Joining in
10 days ago

Automat pay call

I would like to know who decided change voice way talking when i call automat pay to pay . Speaking lines were perfect before you could check if you tiped correct numbers of your card and NOW will tell me only last 4 digits. Then telling me how much i will pay sats 0£ (useless) then how much ive already paid then how much i will pay. Very messy and VERY SLOW i dont like it. Sometimes i have to tiped more then twice because automat did not recognised it. 

I press 1 from option then should go straight to next step, no i starting hearing 2nd like i did not press nothing. Thats way it is messy. Terrible.

Can they change it back? THIS CHANGE WAS NOT NECESSARY. MAKE IT HARDER FOR PEOPLE TO PAY. And no i don't want to leave my card details there. 

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  • Carley_S's avatar
    Carley_S
    Icon for Forum Team rankForum Team
    10 days ago

    Hi Kriv 

    Welcome to the Community Forums. 

    Sorry to hear of your concerns with the changes made to the voice on the messaging service. 

    We aren't able to take any payments over Community Forums, so if you did need to make a payment, you can do so on any of the methods listed here. 

    We will certainly feed this back for you. We always take on board the feedback we receive so we can collect the information and use it to learn more about the areas we need to improve. We will certainly pass this information along to the relevant teams.

    • Kriv's avatar
      Kriv
      Joining in
      10 days ago

      Thanks for replay but i did not talk about paying my virgin bill here or anywhere else! I was just saying it is worse to make it by phone. Thats my choice to pay this way. But after you have changed it just give less sence then before where you could make sure your bank card numbers has been correctly tiped not just hear last 4 digit as a check.