Forum Discussion

Oaksmurf's avatar
Oaksmurf
Joining in
2 months ago

Asking to create password when Logging in

Hi

I attempted to login to my Virginmedia account. It then sent an email to my third party email address to verify it was me. 

Clicking on Verify and continuing is then asking me to create a new password. Is this genuine?

Many Thanks

2 Replies

  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    2 months ago

    Hi Oaksmurf, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    This is genuine and part of the new security system that we've implemented. You'll need to go through the steps in order to log in 😊

    Let us know if you have any further issues or questions. 

    Thanks, 

    • Texmilb's avatar
      Texmilb
      Just joined
      22 days ago

      This is stupid. I work away from home and frequently login on different devices, so if I login and change the password it means it is changed for the people still at my home. More unnecessary stupidity to make things harder for the user.