Armed Forces Covenant Breach and Service Family discrimination

My wife is serving military and I am a military veteran. The broadband contract we have is in my name, however the military quarter is in my wife’s name as it is her still serving.

She is being posted to a camp that is not in a Virgin media area so Virgin are disconnecting our broadband. I let them know 30 days before our move, yet they want evidence such as a driving licence or utility bill for our new property within 28 days. This is unreasonable and unrealistic. They are charging an extortionate early disconnection fee and refuse to waive this even though we are moving as a forces family. When I submitted the evidence of our new property provided by the military which does not have my name on it, they have rejected it. They refuse to accept we are a forces couple as I do not have a mod.uk email, although my wife does. She is not the account holder though. 

This is a breach of the Armed Forces Covenant as we do not choose to move or where we are sent. If anyone from Virgin is reading this please could you get in touch with me regarding this frankly disgusting behaviour.