Area reference number
when trying to log into my account or the app I am unable to as it says I need to provide my area reference number. I haven’t received a welcome email or been billed so not sure what I can do about this
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I signed up over 3 weeks ago and was told I would have received the documentation within 48 hours of signing up
Hello Beaph.
Thanks for your first post and welcome to our community.
Sorry to hear you're having an issue accessing your online account and not receiving a welcome pack.
I'd like to investigate this for you.
If you don't mind, I'll need to send you a private message to pass security.
If you can check the envelope at the top right of your screen, that would be great.
Gareth_L
