Forum Discussion

Smurf56's avatar
Smurf56
Joining in
5 months ago

Area code

Hi, can some please tell me my area code, postcode is ME5 8BA , thanks.

5 Replies

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  • Smurf56's avatar
    Smurf56
    Joining in
    5 months ago

    Anyone ?

    Looking to access my account due to constant drop outs, seems to be possibly linked to my older Hub 3.

    Anyone ?

  • Smurf56's avatar
    Smurf56
    Joining in
    5 months ago

    Thanks but unable to access original contract hence trying to get into my account.

    Log from this morning :-

    Refresh data
    Network Log
    Time    Priority    Description
    15/09/2025 11:22:59    notice    LAN login Success;CM-MAC=40:0d:10:20:f7:73;CMTS-MAC=00:01:5c:7c:06:5a;CM-QOS=1.1;CM-VER=3.0;
    15/09/2025 09:12:6    critical    SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=40:0d:10:20:f7:73;CMTS-MAC=00:01:5c:7c:06:5a;CM-QOS=1.1;CM-VER=3.0;
    15/09/2025 09:11:59    critical    No Ranging Response received - T3 time-out;CM-MAC=40:0d:10:20:f7:73;CMTS-MAC=00:01:5c:7c:06:5a;CM-QOS=1.1;CM-VER=3.0;
    15/09/2025 09:02:31    critical    SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=40:0d:10:20:f7:73;CMTS-MAC=00:01:5c:7c:06:5a;CM-QOS=1.1;CM-VER=3.0;
    15/09/2025 08:13:14    critical    No Ranging Response received - T3 time-out;CM-MAC=40:0d:10:20:f7:73;CMTS-MAC=00:01:5c:7c:06:5a;CM-QOS=1.1;CM-VER=3.0;
    15/09/2025 07:47:55    critical    SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=40:0d:10:20:f7:73;CMTS-MAC=00:01:5c:7c:06:5a;CM-QOS=1.1;CM-VER=3.0;
    15/09/2025 05:31:33    Warning!    RCS Partial Service;CM-MAC=40:0d:10:20:f7:73;CMTS-MAC=00:01:5c:7c:06:5a;CM-QOS=1.1;CM-VER=3.0;
    15/09/2025 02:07:38    critical    SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=40:0d:10:20:f7:73;CMTS-MAC=00:01:5c:7c:06:5a;CM-QOS=1.1;CM-VER=3.0;
    15/09/2025 02:05:56    critical    No Ranging Response received - T3 time-out;CM-MAC=40:0d:10:20:f7:73;CMTS-MAC=00:01:5c:7c:06:5a;CM-QOS=1.1;CM-VER=3.0;
    15/09/2025 02:02:24    critical    SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=40:0d:10:20:f7:73;CMTS-MAC=00:01:5c:7c:06:5a;CM-QOS=1.1;CM-VER=3.0;
    15/09/2025 02:00:19    Warning!    RCS Partial Service;CM-MAC=40:0d:10:20:f7:73;CMTS-MAC=00:01:5c:7c:06:5a;CM-QOS=1.1;CM-VER=3.0;

    • Sabrina_B's avatar
      Sabrina_B
      Forum Team (Retired)
      5 months ago

      Hi Smurf56 👋.

      Thanks for reaching out to us and welcome to the Community Forums, sorry to hear you are having issues with drops and cannot find your area ref. So that we can assist you we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

       

      Thanks.

       

      Sabrina

  • Smurf56's avatar
    Smurf56
    Joining in
    5 months ago

    Still waiting for someone to tell me my area reference number.

    Anyone ??