Forum Discussion
3 Replies
- Smurf56Joining in
Anyone ?
Looking to access my account due to constant drop outs, seems to be possibly linked to my older Hub 3.
Anyone ?
- Cardiffman282Community elder
Check your contract for it which would have been emailed to you.
Also check for local faults on 0800 561 0061 and set up a BQM to further monitor your connection over time https://www.thinkbroadband.com/broadband/monitoring/quality
- Smurf56Joining in
Thanks but unable to access original contract hence trying to get into my account.
Log from this morning :-
Refresh data
Network Log
Time Priority Description
15/09/2025 11:22:59 notice LAN login Success;CM-MAC=40:0d:10:20:f7:73;CMTS-MAC=00:01:5c:7c:06:5a;CM-QOS=1.1;CM-VER=3.0;
15/09/2025 09:12:6 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=40:0d:10:20:f7:73;CMTS-MAC=00:01:5c:7c:06:5a;CM-QOS=1.1;CM-VER=3.0;
15/09/2025 09:11:59 critical No Ranging Response received - T3 time-out;CM-MAC=40:0d:10:20:f7:73;CMTS-MAC=00:01:5c:7c:06:5a;CM-QOS=1.1;CM-VER=3.0;
15/09/2025 09:02:31 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=40:0d:10:20:f7:73;CMTS-MAC=00:01:5c:7c:06:5a;CM-QOS=1.1;CM-VER=3.0;
15/09/2025 08:13:14 critical No Ranging Response received - T3 time-out;CM-MAC=40:0d:10:20:f7:73;CMTS-MAC=00:01:5c:7c:06:5a;CM-QOS=1.1;CM-VER=3.0;
15/09/2025 07:47:55 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=40:0d:10:20:f7:73;CMTS-MAC=00:01:5c:7c:06:5a;CM-QOS=1.1;CM-VER=3.0;
15/09/2025 05:31:33 Warning! RCS Partial Service;CM-MAC=40:0d:10:20:f7:73;CMTS-MAC=00:01:5c:7c:06:5a;CM-QOS=1.1;CM-VER=3.0;
15/09/2025 02:07:38 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=40:0d:10:20:f7:73;CMTS-MAC=00:01:5c:7c:06:5a;CM-QOS=1.1;CM-VER=3.0;
15/09/2025 02:05:56 critical No Ranging Response received - T3 time-out;CM-MAC=40:0d:10:20:f7:73;CMTS-MAC=00:01:5c:7c:06:5a;CM-QOS=1.1;CM-VER=3.0;
15/09/2025 02:02:24 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=40:0d:10:20:f7:73;CMTS-MAC=00:01:5c:7c:06:5a;CM-QOS=1.1;CM-VER=3.0;
15/09/2025 02:00:19 Warning! RCS Partial Service;CM-MAC=40:0d:10:20:f7:73;CMTS-MAC=00:01:5c:7c:06:5a;CM-QOS=1.1;CM-VER=3.0;
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