Forum Discussion

johuraa's avatar
johuraa
Settling in
2 months ago

Area code

I was trying to link my mobile account to o2 however I don’t know my area code for Bedford, Bedfordshire. Can someone help 

19 Replies

  • Molly_T's avatar
    Molly_T
    Icon for Forum Team rankForum Team
    2 months ago

    Hi Johuraa 👋 Welcome to the community forum! 

    We'd need the postcode just to confirm your area code - if you can please send this over? 

    You can also find your area code on your contract and billing information, next to where your account number is listed. (These docs can be found via My VM 👉 virg.in/myVM or the original emails where they were sent to you.)

    Thanks for your patience and co-operation! 🌞

    • Tom_W1's avatar
      Tom_W1
      Icon for Forum Team rankForum Team
      2 months ago

      Hi johuraa thanks for your reply here.

      So we've tried to check our systems for this, and it is not showing as a serviceable postcode that we have.

      We've mentioned you've said O2 rather than Virgin Media, so is the sign-in process asking you for an area code for us?

      Many thanks

  • johuraa's avatar
    johuraa
    Settling in
    2 months ago

    Hi, 

    it’s for virgin mobile/sim I have 4 sim contracts from you and this is the postcode MK42 6AD

    • Gareth_L's avatar
      Gareth_L
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      2 months ago

      Thanks for replying johuraa. All our Virgin Mobile SIMS/Contracts have now been transferred over to O2.

      The only accounts we have are the loan agreements, where a customer got a handset on a 24 month agreement and paid for their SIM separately.

      Gareth_L

      • johuraa's avatar
        johuraa
        Settling in
        2 months ago

        Hi,

        Your answer is totally wrong when I tried to link virgin mobile to o2, it’s clearly asking for area code why can’t you just give the area code and that’s it 

  • johuraa's avatar
    johuraa
    Settling in
    2 months ago

    Looked at the first reply from molly was saying just to confirm what I need area code for mobile or other services 

  • johuraa's avatar
    johuraa
    Settling in
    2 months ago

    I don’t understand you guys making it so complicated unnecessarily before reading full questions 

    • Daniel_Et's avatar
      Daniel_Et
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      2 months ago

      Hi johuraa, we're sorry to hear you feel this way.

      We've not offered Virgin Mobile SIM cards for at least 18 months, and any accounts that were still active were migrated. 

      As such, to discuss them, you’ll need to speak to O2 customer services using the contact details provided here. 

      Regards,
      Daniel

      • johuraa's avatar
        johuraa
        Settling in
        2 months ago

        I have spoken with o2 it’s clearly asked for account number, surname and area code to link o2 account (previous virgin mobile /sim holder) o2 saying only you can provide area code it’s from 1 -30 number to select which ever one is right for the area. Even o2 said they don’t do area code like this I have screen of it

        why can’t someone just find out area code for MK42 6AD and I can try to login  

    • Martin_N's avatar
      Martin_N
      Icon for Forum Team rankForum Team
      2 months ago

      You can post this on here in a response. 

      ^Martin

    • Robert_P's avatar
      Robert_P
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      2 months ago

      That is to link a Virgin Media account to O2 and the VMO2 ID, nowhere in your posts have you mentioned Virgin Media just Virgin Mobile. As this doesn't exist anymore (in regards to Tariffs) as they were all migrated to O2 nearly 2 years ago we're struggling to understand what it is you're trying to link?

      • johuraa's avatar
        johuraa
        Settling in
        2 months ago

        when I tried to login VMo2 it’s automatically asked to link your account (old virgin sims) now o2 without doing this I can’t see any way to see my online account