"If there's anyone from Virgin Management that reads these boards..."
Yeah I can picture Herr Schuler gathering his top team around the board table and saying:
"Right everyone. We need to maintain VMO2's hallowed position at the apex of customer service surveys. Given our exclusively UK-based customer service provision we deliver a service second to none and Ofcom has just vouched for this. Our customers just love our seamless and professional approach to all of our operations - be they marketing, installation, comms, billing, CRM. However I noticed today, while reading Bild on the executive WC, as I am sure you all did (heads nod gravely around the table), that eveeyeda said on the forum boards that he had a bit of a crepe experience. We must all redouble our efforts and ensure that the VMO2 brand continues to shine brightly despite this setback. "
