Appalled at Virgin’s Service – New Customer Left Without TV for a Month (and counting)
I’m a brand new customer and already regretting signing up. I ordered a broadband and TV package over a month ago and still haven’t received the TV streaming puck and remote.
Despite nine (yes, nine!) calls to customer service each lasting around an hour – I’m no closer to a resolution. Every time I call, I get conflicting information. Most recently, I was told Yodel has the package and I need to collect it… from a depot 25 miles away! This is completely unacceptable.
I’m paying for a TV service I haven’t received, and no one seems able to fix this. Why can’t Virgin simply send me a new puck and controller? Or send a technician to deliver it? This is clearly their error, and yet I’m the one chasing it endlessly, getting nowhere, and being misled in the process.
I’ve never experienced such poor customer service. I genuinely wish I’d stayed with Sky this has been a frustrating, time-wasting, and disappointing start with Virgin.
Please someone at Virgin take ownership and sort this out.