Forum Discussion

deano23's avatar
deano23
Joining in
17 days ago

App sign in

I can no longer sign in to the App nor on the VM Web.. I have tried all the basic options to fix & also followed the all advanced options offered but still the following problems. 

  1. Enter Email Address 
  2. Verify Email 
  3. Your email address has been VERIFIED Return to screen you started journey in
  4. Back to entering email address page. 
  5. But Again... Verify Email 

In this same loop.

I'm using an android & Chrome but tried, others 

Login loop

5 Replies

  • Arissa_H's avatar
    Arissa_H
    Icon for Forum Team rankForum Team
    17 days ago

    Hi Deano23 👋

    Thank you for posting and welcoming you with big virtual arms on our community forum 🤗

    Sorry to see you are having issues with singing into your account 😞

    Please can you confirm have you tried uninstalling and then reinstalling your app? If so what happens?

    Are you receiving any error codes at all?

    Let us know how you get on, we'll do our best to help.

    Thank you. 

  • deano23's avatar
    deano23
    Joining in
    9 days ago

    Hi 

    Yes I have tried to deleting and re installing. It just falls into the same loop once re downloaded. 

    Thanks 

    • John_GS's avatar
      John_GS
      Icon for Forum Team rankForum Team
      9 days ago

      Hi deano23 

      Thanks for coming back to the thread. On the browser for us, (we'll work on the app when we've sorted the browser).

      Are you using a VPN/Got one in-built? If so, can this be removed and then try logging in again?

      Best wishes.

    • Steven_L's avatar
      Steven_L
      Icon for Forum Team rankForum Team
      5 hours ago

      Thanks for getting back to us, deano23. I've looked into this further, and unfortunately, we're unable to offer additional support through the forums due to system limitations.

      Please give the team a call on 0345 454 1111—they’ll be able to assist you directly and get everything sorted.

      Kind regards,
      Steven_L