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DiscoSi's avatar
DiscoSi
On our wavelength
16 days ago

Another re-contract issue. Renewed at agreed price but contract came though much higher!

Looking through this forum I can see I'm not alone and something much be seriously wrong with VM's re-contract processes at the moment!

I agreed a renewal price on the 1st April via web chat. I was sent the link to "Approve" the contract summary that I'd been sent and all was find and as agreed, or so I thought.

Later that evening the order confirmation email came through with a much higher price per month and the "view Contract" in my online account also shows this much higher price. The online contract also says "Agreed" which is a lie, I did not agree to this much higher price and would leave before paying that!

Could someone from the forum team please reach out as a final attempt to get this sorted for me, I've already tried web chat and calling, both have just fobbed me off and said it's all fine don't worry. I don't belive this for a second and I just know I'll get charged the higher amount at the next bill like it seems everyone else here complaining has been.

Thank you :-)

 

CANCEL MY NEW CONTRACT
contract
poor serivce

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  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    16 days ago

    Hey DiscoSi, thank you for reaching out and we are sorry to hear about your contract issue.

    Does this include a pro rota bill at all?

    Please do remember we do bill a month in advance.

    What was the price difference on the contract sheet?

    Also did the new price  / paperwork show anything different? 

    • DiscoSi's avatar
      DiscoSi
      On our wavelength
      16 days ago

      Hi,

      This isn't about pro rata billing. The contract summary I was sent and agreed to on webchat (full conversation log saved), which I have a copy of here is for a much lower price than the contract I got sent later when the order went through and what shows in the "view contract" section of my online account. The monthly payments showing on the contract are nearly £26 per month higher than I agreed to :-( All the services have remained the same.

      Can we initiate a private chat so I can share the details of the contract sheet no and contract ref etc, don't want to post them in public.