Forum Discussion

steve_cl_db's avatar
steve_cl_db
Settling in
2 months ago

Another customer here who is unable to set up their virgin media account - not able to link

Hi,

I have been unable to link my virgin media account as apparently the email is incorrect. It's not. I've just spent 40+ minutes on the phone and still no-one answering.

Please can someone fix the issue?

5 Replies

  • legacy1's avatar
    legacy1
    Alessandro Volta
    2 months ago

    new customer?

    or when was the last time you logged in to view your bills?

    VM was asking people to to change their main VM Email to 3rd party have you done this?

    • steve_cl_db's avatar
      steve_cl_db
      Settling in
      2 months ago

      I've not use an ISP based email address for 25+ years, so it won't be that

      • Sabrina_B's avatar
        Sabrina_B
        Icon for Forum Team rankForum Team
        2 months ago

        Thanks for the update on this steve_cl_db, we would need to bring you in for a private message so that we can look into this further. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
         

        Thanks.
         

        Sabrina

  • Martin_N's avatar
    Martin_N
    Icon for Forum Team rankForum Team
    2 months ago

    Hi Steve_cl_db,

    Thank you for your post and welcome to the community. 

    We're sorry for any issue you're having with your online account. 

    To confirm, are your services installed?

    ^Martin