I have seen plenty of others on here with the same problem.
They always end up in PM so never find out the outcomes.
I am within my cooling off period still, so can any one help with this ?
Cheers.
Forum TeamHi dmorrow thanks for posting and welcome back to our community.
Sorry to hear that you've not got the package you were expecting. I'd like to take a look on your behalf. I'm going to send you a private message. Please keep an eye on your inbox in the top right of your screen.
Regards
Lee_R
You are not alone I also changed my package to new contract with Netflix standard without ads, but the next day that changed to with ads. I phoned and I was told they don't do the standard without ads no more. I don't understand what is going on.
Forum TeamHi silvershark76 thanks for posting.
Sorry to hear of any confusion regarding your package. And particularly how you're receiving Netflix. I can see you're already liaising with my colleague Steven. Therefore I'm going to leave you in his very capable hands.
Regards
Lee_R
You are not alone I also changed my package to new contract with Netflix standard without ads, but the next day that changed to with ads. I phoned and I was told they don't do the standard without ads no more. I don't understand what is going on.
