Forum Discussion

anubhavdogra's avatar
anubhavdogra
Joining in
21 days ago

After moving to a new place, my account still shows the old address

HI, I am having the same issue. After moving to a new place, my account still shows the old address and area reference. Hence, I am not able to view or pay all my bills. 
many thanks. 

3 Replies

Sort By
  • Vikki_M's avatar
    Vikki_M
    Icon for Forum Team rankForum Team
    20 days ago

    Hi anubhavdogra,

    Thanks for your post and welcome to our community.

    If you've moved home, you'll have a new account number and possibly a new area reference.

    You can find these on the monthly 'Your Virgin Media bill is ready' emails we send. This will also be on any contract emails sent for the new address. 

    Please register the new details here

    Please use a new email address if possible.

    If you have any issues at all, please do pop back to us here and we can help further 😊 

    • anubhavdogra's avatar
      anubhavdogra
      Joining in
      20 days ago

      Hi Vikki, thanks for you reply. 

      I know my account number and area reference. But when I register for the account with my email, I get the message that email is already in use by other account. I don't want to create any new email just to change account number or area reference. It should be possible from your end. 

      Thanks. 

      • Daniel_Et's avatar
        Daniel_Et
        Icon for Forum Team rankForum Team
        20 days ago

        Hi anubhavdogra, no problem at all. Thank you for your response.

        In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

        Regards,
        Daniel