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Cherylbee32's avatar
Cherylbee32
Joining in
3 months ago

Additional feature charges

Ever since getting these put in my house. Every month there are additional features charges on my account. I have fought and fought with we dont buy anything and we have been with them 20 years and never purchased a thing. So i got them to put a block on all my on demand services and yet again there are more charges added again and its over Christmas & New year when we werent even staying in the house as we were at family over that period. Can someone get back to me with some help. I have also contacted the ombudsman as well.

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  • Gareth_L's avatar
    Gareth_L
    Icon for Forum Team rankForum Team
    3 months ago

    Hello Cherylbee32

    Thanks for your message, I'm sorry to hear the additional charges have appeared on your account again.

    I'd like to investigate this for you.
    If you don't mind, I'll need to send you a private message to pass security. 
    If you can check the envelope at the top right of your screen that would be great. 
    Gareth_L