Hi,
I am having trouble getting through to Virgin customer services... But basically, I want to add my wife's name to the bill statements next to mine.
Does anyone know how I can do this or how to actually get through to a person at Virgin to discuss this!
Thanks
Don't think you can do this. AFAIK each VM account has only one account holder.
I think the closest thing you can do is to stick the VM bill on a joint bank account.
As per other replies, VM don't do joint account holders in the same way as banks offer.
Each account has one sole account-holder, although additional third parties can have access rights enabling them to make changes & report faults.
Forum TeamThanks for reaching out to us DJBOWERS, and a very warm welcome to you!
We would need to advise that the advice offered by your fellow users is correct in the most part.
Third parties cannot be added to an account as a joint account holder but do have the ability to discuss an account with us, provided they pass data protection.
However there are some barriers for third parties in relation to the account, which largely centre about the administration of log in details, package changes and alterations of the contact details to name a few.
Do feel free to come back to us if you have any further questions or concerns in relation to your services held with Virgin Media.
Thanks,
David_Bn
