Forum Discussion

deemtings's avatar
deemtings
Joining in
23 days ago

Added the TNT offer to my account, am now being charged £30 a month more than before

Hi, a couple weeks ago I received the offer to add TNT sports to my account for £12 a month. I added it to my account online, and received a confirmation email with the order number. All good so far...

Three days later I then received a new contract summary sheet for £12 a month more, but with a completely different package that doesn't even include TNT sports. After spending 2 hours on the phone with the call centre on Friday, I eventually got them to roll back my account to my previous package, and add TNT sports. Hallelujah.

However, I've now received another new contract summary sheet, this time for £30 a month more than my original contract was! Even without the special offer, TNT was only £18 a month more to add to your account, so I've no idea what's happened here. I really don't understand why this whole process has been so hard.

Would someone here be able to help me please? I don't think I can spend another 2 hours on that phoneline! I have all the order/contract numbers so hopefully it's an easy fix.

Thanks

incorrect bill
incorrect package change
TNTSports
  • Lee_R's avatar
    Lee_R
    Forum Team
    23 days ago

    Hi deemtings thanks for posting and welcome to our community.

    Sorry to hear you're having issues getting the deal that you agreed to. And for any concerns this may be causing. So that I can take a look on your behalf, I'm going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

    Regards

    Lee_R

  • Lee_R's avatar
    Lee_R
    Forum Team
    21 days ago

    Hi deemtings, thanks for getting back to me privately.  
    This is just a quick note to confirm you're satisfied with the response and efforts of the forum team? Remember, if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand. Please bear in mind, you can manage your account from here. Your online account, will give you access to your bills, show your package details, diagnose any possible faults and monitor any orders and appointments you may have. 
    Regards
    Lee_R