Add on not removed and payment not showing on account
Greetings
My contract ended on June 13th. I rejected the deal I was offered. I did cancel my add on for sky sports, I communicated to an agent through the vm app via message chat, and luckily I screenshot the conversation.
I requested to cancel the sky sport add on and the agent said she had removed it during the conversation. I can provide the screenshot to confirm that. I did not receive any confirmation email to confirm the cancellation request at all and therefore I am not sure if the agent has completed the request. I have checked my package and it is still showing the add on and it has not been removed from what I can find.
also I made a payment on my account and this is not showing up on my account. I was late in making a payment last month as I have had a few financial difficulties recently which is why I was seeking to remove the add on from my account. However the current monthly payment is not due until 27th which will be paid soon.
Kind regards
rachel