Forum Discussion

kaiba121321's avatar
kaiba121321
Joining in
2 years ago

Activation Fee ?

I also seem to have been charged an activation fee? I think I know what it's for and I shouldn't have an activation fee. When I bought my Volt bundle it was supposed to include a Hub 5, Virgin had none so the engineer installed a Hub 4. I since got in touch with Virgin CS to have a Hub 5 sent to me which apparently needs "activating" which was automatically done after I plugged it in, but at no point was I told I would be charged £35 for this, nor should I be being charged at all to activate equipment that was SUPPOSED to have come with my broadband package to begin with.

I also seem to have had late payment charges dumped on my account for not paying a bill that as far as I was aware, had been taken from my bank account...

 

 

[MOD EDIT: Post split to create own thread]

  • kaiba121321's avatar
    kaiba121321
    Joining in
    2 years ago

    Proof that I should've received a Hub 5 upon first installation btw 

     

    • Arissa_H's avatar
      Arissa_H
      Forum Team
      2 years ago

      Hi Kaiba121321 👋🏼.

      Thank you for posting and welcoming you back onto our community forum 😊.

      Sorry to see you are having issues with the payments and with your hub ☹.

      I will have a look into this for you and see what is going on. 

      So I can further investigate 🧐, please watch out for the envelope ✉.

      Thank you.