Forum Discussion

Meltron's avatar
Meltron
Joining in
10 months ago

Account Suspended

I had my account suspended out of the blue yesterday afternoon. My account information stated this was for none payment but upon checking my account and bank account I am up to date, as all direct debits have been taken. I have now spoke to three different people who have confirmed my account was suspended incorrectly but could give no explanation as to why and despite being assured my account would be activated and being told my account is active and the problem is being investigated. I am still waiting for a return of service 24 hours later. Any help sorting this would be appreciated.

  • Hi Meltron,

    Thank you for your post and welcome to the community. 

    I'm very sorry to hear about your account being suspended. 

    We can certainly take a look into this. I will private message you now to confirm your details. 

    ^Martin