Forum Discussion

Gdb1's avatar
Gdb1
Joining in
2 years ago

Account sign up error - DEF01

Hi. After having my virgin set up a few weeks ago, I’m struggling to create an account  - keep getting a DEF01 error. I’ve tried on several devices and have cleared caches as well as tried incognito/private pages to no avail. Please help. 

2 Replies

  • Hi Gdb1,

    Thank you for reaching out to us in our community and welcome, sorry to hear you have been unable to set up an Online Account, so I can help I  will send you an invite into a private chat, please look out for the white envelope to accept.

    Regards

    Paul. 

  • Hi Gdb1,

    Thank you for joining me in a private chat and for clearing security, as advised we will let you know once we hear anything, please reach back out in the meantime if you need any further support.

    Regards

    Paul.