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DanielTaylor89's avatar
DanielTaylor89
Joining in
12 months ago

Account restriction

So my bank was frauded to the sum of 2000 and I was left unable to pay my bill, I was given a 24hours grace period due to my partner agreeing to pay it as the services were restricted. She Has since paid the balance, it's showing on her banking app.. yet our services have been restricted again. We have a severely disabled none verbal 4 year old who uses an electronic device connected to the Internet to communicate with so this is not what we need right now 

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  • Daniel_Et's avatar
    Daniel_Et
    Icon for Forum Team rankForum Team
    12 months ago

    Hi DanielTaylor89, thank you for your post and welcome to the Virgin Media Community.

    We're sorry to hear about the situation you find yourself in and the impact it's having on your family.

    Can you please confirm when the payment was made exactly and by what method?

    It may well be the case that the payment hasn't been processed as of yet.

    Please pop back to us at your earliest convenience.

    Regards,
    Daniel