Forum Discussion

nicmarley12's avatar
nicmarley12
Joining in
2 days ago

Account primary email is not know. To me

Hi, I have been attempting to link my virginmedia account to the new virgin o2 id- on doing so it says it will request permission from an email (hotmail) and for me to type that email in full. This email isn’t known to me and I can’t recall having any hotmail accounts, how can this be changed to one I actually have as I can’t login to see it and amend it 

3 Replies

  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    23 hours ago

    Hi nicmarley12, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you're having issues with accessing the unknown hotmail email address. This is the email address you would have used when creating your ID. 

    We're not able to change this so please call the team on 150 / 0345 454 1111 so they can help with amending the address to one you do know and have access to. 

    Many thanks, 

    • ajsajs's avatar
      ajsajs
      Settling in
      22 hours ago

      Hello: I have been 'contacting the team' for the last four weeks to solve just this problem for me but get nothing other than that it's 'under investigation'.

      Perhaps 'the team' should just fix this endemic fault...?

      • Sabrina_B's avatar
        Sabrina_B
        Icon for Forum Team rankForum Team
        6 hours ago

        Hi ajsajs 👋.

        Thanks for reaching back out to us, apologies that your issue is not yet resolved. We assure you that your issue is being investigated and has taken longer than we would like to get a resolution, these things can take time especially when this is something that was unexpected to occur. If you have been in a private message with one of your agents on any of our Social Media platforms, they will reach back out to you with any updates and instructions should there be any given.