Hi, I’ve made an order for wifi to be installed on Friday the 19th. I’ve not had an order confirmation, I can see that my order has been accepted but no account has been created either. I only got an email about pre contract documents. No payment has been taken for my order yet either and I have booked a technician so I don’t understand why payment hasn’t been taken.
Forum TeamHi there errinfetter
Thank you so much for your post and welcome to the community forums, it's great to have you here.
I am so sorry that you have faced this issue and confusion regarding your install, and we are so glad to hear that you are joining our services!
We would not take a payment until the service has been installed, however you should have had a welcome email so I will be happy to check and confirm the order with you via a private message.
I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
