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Kee-Lo's avatar
Kee-Lo
Tuning in
3 days ago

Account Management Request

Hi Forum Team

Can a colleague or representative please contact me via direct messaging on here to discuss my Virgin Media account?

I need to talk to a real human being. Dialling 150 from my home phone to talk to an automated robot, which refuses to let me talk to your team is highly frustrating. 

As you can appreciate I do have details to.diacuss which I need to do in private and not on a public forum.

I would be eternally grateful if a representative would contact me on the number on my account, or leave me contact details so I can contact your company.

Many thanks.

4 Replies

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  • Daniel_Et's avatar
    Daniel_Et
    Icon for Forum Team rankForum Team
    3 days ago

    Hi Kee-Lo, thank you for your post.

    We're sorry to hear about the problems you've been having when trying to get through to us 😔

    In order to discuss this with you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

    Regards,
    Daniel

  • Kee-Lo's avatar
    Kee-Lo
    Tuning in
    3 days ago

    Hi Daniel,

    Thanks for your response.

    I have DM'd you the information you require.

    • Akua_A's avatar
      Akua_A
      Icon for Forum Team rankForum Team
      2 days ago

      Thank you for this Kee-Lo. Our team will get back to you via DMs to best help. We want to do our best to help 😊