Forum Discussion

hertsmil's avatar
hertsmil
Joining in
24 hours ago

Account issues

hello ,

i have just moved house and told virgin media i was moving and i got sent new equipment for the new house with a new account number but my old account is still active so is my equipment.

i have tried to log into my virgin media account to set up with my new account but unable to do it because it logs me in using my old account number how can i change this to my new account when i try to set it up i get the email address you are trying to use is already registered.

also the new equipment that i have been sent is not what i wanted because the virgin media incoming cable is down stairs which is fine the new hub is connected to that and i have connected my TV with the little stream box but my computer is upstairs so how do i get internet to my computer

3 Replies

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    12 hours ago
    hertsmil wrote:

    but my computer is upstairs so how do i get internet to my computer

    Either use a Wifi card/dongle or an ethernet cable.  The choice is yours. 

  • Vikki_M's avatar
    Vikki_M
    Icon for Forum Team rankForum Team
    12 hours ago

    Hi hertsmil,

    Thanks for your post and welcome to our community.

    Did you speak to our movers team to arrange the transfer of your account to the new address? 

    When this is done, you take your equipment with you to the new address, and the service/contract continues.

    We do not send new equipment for a move of address. 

    How was the new account set up please?

    Did you take a new deal online for example? 

    You'll need to register for an online account with the new account details please here Please use an email address you haven't used previously. 

    Are you able to connect the computer via WiFi?

    Please pop back to us when you can. 

  • hertsmil's avatar
    hertsmil
    Joining in
    24 hours ago

    i have just moved house and received my virgin media equipment but i have a few issues my incoming cable is down stairs which is ok i have connected the hub to that and connected the TV with the little stream device via the HDMI cable and USB cable to the plug adaptor the TV service is working fine but the issue is my computer is upstairs so how do i get the internet service to my computer without running cables all round the house plus i also wanted an extra stream box for the TV upstairs but it does not seem to be in the box with the other equipment so not sure what to do now